Posts tagged ‘feedback’

Excitement…Simplicity…Intrigue…Pitch Me!

imagesTHE PITCH! It doesn’t have to be a real elevator where the scenario happens, it could be anywhere. Researchers have widely debated the human attention span, but some say it could be as little as eight seconds. Not very long, right? Use these tips to make sure you’ve mastered how your company will be portrayed.

Sell Your Story, Not Your Business
Let’s be honest—elevator pitches get a bad rap. Many of us don’t like to come off as “salesy.” But if you truly care about your business and its success, you should be ready to talk about it at any given moment.

In lieu of sounding salesy, focus on what really matters about your business. Ask yourself questions to help develop the kind of story you’d like to tell. Why do you love your business? What would get other people excited about your business? What is the most important thing for people to know?

Shape your story around the answers to those questions. When you light up talking about your passions, other people take notice. They’ll want to be a part. So, what will your story be?

Cut the Jargon
Never assume that people know what you’re talking about. You may be trying to sound smart, but really you’ll only confuse somebody who isn’t in your industry. That’s why you should explain the pitch in terms that anybody could understand.

Start by practicing your pitch on somebody who has no idea what you do. Get their feedback. Listen to their feedback. Having somebody to bounce ideas off of makes a world of difference.

Provide Next Steps
Remember that a short-form pitch is just enough to intrigue your prospect. Now that you have their attention, remind them of where they need to go next.

You can do this by using a shortened URL that leads to your website with something that’s easy for them to remember. Better yet, make sure you have business cards or some sort of information handy that is tangible. With so much information swirling around in our day-to-day lives, it’s hard for somebody to remember something off the top of their head. Make it easy, and they’ll be coming back to learn more about how amazing your business is.

NJC Printing provides quality digital and offset printing to businesses in St. Louis, Missouri and throughout the Midwest. Please visit our website at www.NJCPrint.com to learn more about us or to Request An Estimate.

Trust Us, You’ll Want to Take a Look…. Startling Customer Service Statistics

customer-satisfactionWant to see a startling statistic? No? Well, shut your eyes.

The average business hears from 4% of dissatisfied customers. Many businesses make the mistake in thinking that if they don’t hear from customers, those customers had a positive experience.

WRONG!

Few people are going to take the time to tell you what you did wrong. They have their own problems to take care of, and solving yours isn’t one of them.

The solution?

Constantly strive to improve your service, even if you aren’t being flooded with complaints. Don’t let the problem get to that point. Identify it in its infant stage so it can be more readily taken care of. Want real feedback? Create an incentive for them to sacrifice their valuable time.

Next fact: it’s up to 7 times less expensive to keep existing customers than to acquire new ones.

Granted, in order to grow your business you need to acquire new customers. We accept that fact. However, you can’t acquire new ones at the expense of losing your old ones.

In other words, customer acquisition can’t happen without customer retention. And considering that 86% of consumers will quit doing business with you after a bad customer experience, you could say that this fact goes hand in hand with fact #1 above.

And finally, speed kills. (No, we’re not using some urban slang phrase.) We mean to say that the “help ‘em fast” attitude isn’t necessarily in your best interests. Taking the necessary time to truly understand your customers’ problems and skillfully solving it will go a lot further than getting them out the door as soon as possible.

And here’s one bonus fact to startle the apathy right out of you: 80% of companies claim they have superior customer service. 8% of customers think these same companies deliver said superior service. Like we said above, most companies are in denial: “Who? Us? Bad service? Impossible. My employees are the best.”

The lesson?

Evaluate your service constantly and look for successes and shortcomings. Find different metrics that give you some real feedback on how your company is doing.

And remember, don’t assume that just because you aren’t hearing any complaints that things are peachy—you could be oh so wrong. Don’t wait to find out.

Data via: Helpscout.net

NJC Printing provides quality digital and offset printing to businesses in St. Louis, Missouri and throughout the Midwest. Please visit our website at www.NJCPrint.com to learn more about us or to Request An Estimate.

User Generated Content….Your Customer..Their Voice….

Recently Google shared that 70% of brand content is created by consumers. And that’s a good thing if you have loyal customers, because Google tells us that 90% of consumers trust recommendations from people they know. So maybe it’s time to show the people who trust your company just how much you trust them. Put some of the marketing responsibilities in their hands. That may seem like you’re giving up control, but through the use of User Generated Content (UGC), you can involve your customers to have them help do some marketing work for you. Here are some ways that you can use UGC to boost your credibility and business.

Get Their Feedback
One of the easiest ways to use UGC is to simply ask customers how you’re doing. You can set up a place for feedback on your website or you can even ask customers to fill out a short response card in person. Either way, you’re gathering UGC that will help you better understand what they want. Surveys are another great way to check up on your customers. Make sure to specifically target what you’re trying to find out before you send out the survey. By asking concise and direct questions, you’re sure to get helpful answers. Then, you can use the information you gather to show prospects what other customers thought of your company.

Be the Buzz
In order to market yourself using UGC, you need your customers to talk about your company. Social media is a great way to utilize this aspect of UGC. If you’re not already using social media, maybe it’s time to add it to your marketing plan. Social media puts you where your customers are playing. Once you have your social media in place, pose questions where your followers can reply. Make sure the questions spark discussion for the best responses. On certain sites, followers will be able to tag you in a post where all of their friends will see that your customers are talking about your company. Another great way to get them talking is to post articles in a blog that you can share on your website and in social media. Leave a section for comments so customers can react to your posts.

Monitor the Conversation
Once you provide opportunities for UGC, you need to remain involved in the conversation. If you’re asking questions, conducting surveys or allowing for comments on your blog posts, you need to monitor and reply back to your customers. If you’re not involved in the conversation, they will stop leaving comments because they feel that it is not worth their time.

And don’t forget, even if you’re not actively involved in a UGC plan for your business, customers are still talking about you online. An easy way to check out what’s being said is to set up Google Alerts. With this service, you’ll receive an email when the keywords you’ve selected, such as your name our your company’s name, are mentioned on the web.

NJC Printing provides quality digital and offset printing to businesses in St. Louis, Missouri and throughout the Midwest. Please visit our website at www.NJCPrint.com to learn more about us or to Request An Estimate.

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